When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 24, 2021.You may return most new, unopened items within 30 days of delivery for a full refund. This report by The Canadian Press was first published Jan. According to the auditor general's website, the review will focus on whether recipients were eligible for the benefits, and that payments are made in a timely and accurate manner. The office of the federal auditor general is doing its own review of the CCB, which it expects to publish this year. "It's really touching the lives of citizens, taxpayers that are in a vulnerable state of mind."īoileau says his officials are currently reviewing answers from the agency to some additional questions, although there is no firm timeline on when the review will be complete. "It takes time and time is of the essence with the CCB," he says. In other situations, women fleeing domestic violence have felt like they need to get their partner's signatures on forms and other information about custody - despite the government promising that wouldn't be the case.īoileau says some of these situations add complications for the CRA, which has to take time to sort things out. In some cases, newcomer families to Canada haven't received child benefits because they can't get needed documents, such as a note from a school or family doctor. While the pandemic has been a focus of Boileau in his first few months as ombudsperson, his office continues to work away on a review of how the CRA has handled the processing of Canada Child Benefit payments.īoileau's predecessor, Sherra Profit, launched the review of the CCB in late 2019 after three years of flagging overly stringent eligibility rules that prevented payments to some of Canada's most vulnerable families. They know what's going on and they're taking all the necessary steps." He says he is worried the CRA won't be able to meet response-time standards as the calendar ticks closer to what will likely be a complicated tax season due to the pandemic. The Liberals have promised leniency for people who will have problems paying the money back, but have yet to say what options will be available.īoileau noted that some callers continue to complain about waiting five hours or more to speak with an agent. Just a few weeks ago, the CRA sent out letters to 441,000 people questioning their eligibility for the CERB, and warning they may owe back some of the payments. He says too many Canadians still spend hours trying to get through to a call centre agent.īoileau adds that delays are especially frustrating for people who received the Canada Emergency Response Benefit last year and are now trying to sort out whether they have to repay some of the aid. Newsletter sign-up: Get The COVID-19 Brief sent to your inbox.Urgent requests, for people in dire financial straits, are up 120 per cent since the start of the pandemic, he says.īoileau says the statistics paint a portrait of the difficult circumstances some Canadians find themselves in as a result of COVID-19, and the need for the agency to improve services for the coming tax season. Canada's taxpayers' ombudsperson says his office has seen a steep spike in complaints compared to one year ago, delivering an early warning about how complicated returns should be handled this year.įrancois Boileau says the number of complaints from taxpayers about the Canada Revenue Agency was up 93 per cent in December from the same month in 2019.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |